FAQ

All SFA products are designed to pump out the waste into a city sewer, septic tank or soil stack.

SFA recommends to use PVC, CPVC, copper.

Depending on the pump model, the discharge pipe can be 22 to 32 mm diameter pipe (DN 50 for Sanicubic).

Depending on your country, SFA products may require a vent pipe, which must be vented to the main vent stack as per plumbing codes.

Maintenance is not required for any of our products.  However, we recommend the use SFA's Descaler which acts as a cleanser and descaler. 

All of our products come with a plug power cord and requires 220/240 volts. The Sanicubic Classic/Pro requires 220/240 volts and must be hard wired.

A macerating pump is designed to handle the flush of human waste and toilet paper only (Sanitop, Saniplus, Sanipro, Sanipack, Sanicompact and Sanistar). 

A grinder pump is designed to handle the flush of human waste, toilet paper and sanitary napkins such as feminine hygiene products (Sanibest, and Sanicubic Classic). 

SFA products last about 10 to 15 years, if not longer.  They have been tested for about 50,000 cycles, flushed 10 x a day = 3,650 flushes a year.  As this was a standard test, it was stopped at 50,000 cycles, therefore they will last much longer. 

There is no need to break up the floor.  Saniflo can easily be installed anywhere on any finished floor.

A shower can be installed on most of our products.  The shower base will need to be raised a minimum of 6 inches, but is recommended 8 inches. 

The extension pipe is designed to be used with the Sanitop, Saniplus, Sanipro and Sanibest models.  The extension pipe has one end with a rubber gasket built inside and the other end is hard plastic.  The end with the inner gasket built inside attaches to the back of the toilet (no need for a clamp on that end) and the other end of the extension pipe is clamped to the front of the unit; inside the pan gasket. 

Gray water pumps are designed to handle the drains of a sink, shower, bathtub, washing machine, dishwasher, kitchen sink, laundry sink but not a toilet.  The Sanivite, Sanispeed, Sanishower, Sanicom are considered gray water pumps. 

If the pumps experience any issues, please contact SFA (export@sfa.fr or +33 1 44 82 39 20). We will either communicate the adress of your nearest distributor or solve directly the issue with you if there is no distributor in your country

It is recommended to have an access panel either on the side or behind the wall in case the unit needs to be serviced. 

SFA offers a 2-year warranty.

The warranty is voided when any foreign objects are found in the macerating unit.  Pouring automobile anti-freeze, solvents paintings, acids, alkaloids, plastic bags, metal, plastic material, wood or anything that could halt, damage or corrode the unit, voids warranty.  The motor is filled with oil and sealed for life at the factory; draining the oil out of the motor voids warranty as well.

Parts can be ordered directly from SFA if there is no distributor or SFA subsidiary in your country.  The number to call is +33 1 44 82 39 20 or send an e-mail to export@sfa.fr